North Australian FISH FINDER TM forums

Has anyone had experience taking a firearm back for a refund.
This might take a while but ill share my bad experience.
I purchased a new rimfire from one of the shops here in darwin (the second gun id got from them not to mention ammo and knives etc)
my missus young cousin and some sons of a family friend all wanted to have a bit of a shoot and see what it was all about.

I had originally wanted to buy a older second hand anschutz. Hoping to get something a bit older but a trusty old gun with a good reputation. The one at the shop had no magazine. Give us your number and ill call you tomorrow with a price i was just about to make some calls and find out myself.
After getting the run around with calls promised the next day never happening and stopping in several times to check up.
Finally I caved and purchased a cheap marlin off the shelf. Then got a scope and bipod and sling and bag and all the other stuff that goes with it.
Off to the range to sight in. That goes fine put a box of ammo thru it but I wasn't happy with the cheapo fixed 4x scope.
After getting a second hand 3x9 off a bloke on here finally the time had come for the family and friends to head down to the station for a bit of a shoot and maybe a hunt.
Long story short after having 4 or 5 shots to sight the new scope in I went for one last tweak and "click" nothing happened.
After trying a few more rounds and different brands of ammo still nothing. The firing pin was hitting the round but not hard enough.
So now the young fellas are spewing as they didn't even get to have a shot.
I had my shotgun and a few clays so got them to all have a shot and the older boys ( 13) and their dads were loving it and doing very well but the youngest lad (11)had a go but it was a but much for him.
Anyway back to darwin back to the shop.
I explained the problem and was told the rifle will have to go back go America to be fixed and it could take 10 weeks.
I said if that's the case I don't want it back as it was brand new and was a dud.
The gunsmith was coming in tomorrow I'd be getting a call.
Never got a call so after a week or two I stopped in to see what the deal was.
Give us your number we'll call you tomorrow....
No call.
I had to go away for work or a couple of weeks so when I got back I went in.
No one could even tell me where my gun was or when I would be getting it back. Give us your number we'll call you tomorrow.
I kicked up a bit here and said I'm not giving you my number again I've given it to you enough times. I want some one to call me back tomorrow and let me know what's going on.
Finally a call
Back. Your guns will be another two weeks.
Ok fine
Three weeks later I went in and it had been repaired it was a head space issue. The smith had tried two different firing pins and that hasn't worked so he added some shims and now it works fine.
I've had the gun back a couple if months now and hadn't had a chance to shoot it.
I went out today with my mate to have a go and see if it was shooting fine. 10 shots in and "click"
I'm not happy and I'm not interested in having it fixed again. I know I shouldn't have bought a sh..ty marlin but I think Im entitled to get a refund. The product was faulty from the start.
What do you all think??

its a dud you should be able to get your money back.

its just typical Darwin service

That is just cr.p. If the gun was bought new it should have a warrantee of some sort. Give consumer affairs a ring and they will fill you in on your rights to a refund / exchange. Best of luck. Once Bitten.

Money back as it doesn't do what it is supposed to do

You buy one Marlin gun and it has a problem so all Marlin guns are sh..ty
Your laughable if nothing else
The shop should replace it and if their service is that bad put their name up here ,don't be shy
I wouldn't want to go to them and have that kind of service

Yeah, give us a hint! I have been thinking of buying a firearm and I don't want to give my business to someone who doesn't deserve it!

Its a common consumer affairs issue. If the product doesn't work you have the right to an immediate refund. that is unless they can repair/replace within a reasonable time frame. ie a few days. They have had that chance.

Politely inform the gun shop that unless you receive an imediate refund you will involve the govt authority

Like the others have said, take it back and speak to the owner and politely demand a refund or replacement. Don’t let them push it back to you. if its who i think it is, they will do the right thing by you.
Dont get agro or let things turn to poop

Spend a few minutes to document the dealings you’ve had with them, dates, who said what etc etc. sounds like a pain in the arse but worth it in the long run
Then contact consumer affairs and they will give you the right wording to use when you go to the dealer.
Usually it’s something like “The product is not suitable for its intended purpose”
Don’t cop poop service. Darwin is famous for it.
Good luck with your new gun

I would like to know the name of the shop as I am currently shopping around for a new rifle and don't want to deal with suppliers that won't help out when the chips are down. You pay good money and want good service in exchange.

I took a new 12G back years ago after on the first trip it failed to fire.... Then later let off both barrels at once.... They were not too happy but they did refund the $$$ and a got a better gun.. No issues since

easy fix. Ring the ombudsman. He'll call the shop and I bet they call you the same day. Worked for me. Also works when telstra are being difficult. Amazing what a bit of a push can don.

Well I've been away for work for the last 5 or 6 weeks.
I took the gun back in today and explained I'm not interested in having it repaired again.
I was sold a faulty product and expect a refund.
After getting the run around I spoke to the owner over the phone. Who tryed to pass the blame back onto me. I shouldn't assume every gun you buy off the shelf works... Good one.
I explained ill be speaking to the ombudsman and to expect a call.
He seemed pretty happy to hear that a feels he is in the right.

You could also try consumer protection they could give you the heads up as to the shops legal obligation

Out of curiosity, what calibre was it? I have a synthetic stock marlin .22 and she's a beaut lil gun, literally throw her in mud and she still fires (stainless barrel, trigger etc) just wondering if I should expect dramas or maybe yours was a once off dud.
Anyways mate hope all works out well for you, a rifle bought of the shelf should work perfectly for years with correct treatment. Hope you get your cash back

Name & Shame! they don't deserve service if they are not welling to support you with your purchase.