Wasn't the case at all Justin, It was only one reel and I got told 1 week, went in on the friday they told me next tuesday rang them up, it turned into friday. I waited two more weeks without bothing them then I was told 1 more week.justin wrote:You blokes need to just relax and only send one reel in at a time that way there is no pressure on you or the service bloke. Parts are always an issue even with express post 3 to 6 days to get parts if its posted same day by the supplier. When you pull three or 4 reels down at once it takes time to inspect and make sure you order all the parts then sometimes they send the wrong part or whatever. Or More reels come in so you can split the postage costs between 4 blokes so the service costs less especially when you have 3 different manufactures from one customer and each reel needs parts. Shops do there best to get it done why would you want a reel to sit for 5 weeks if you could get it back to the customer in a week and get more work for prompt service.
Or maybe instead of saying I need the reels ASAP for a trip you give it to em with time up your sleeve, that way you will have it for that planned trip
I just need to be told upfront so I'm not wasting my time.
